

Frequently Asked Questions
We ship to almost every country in the world and we offer FREE shipping on most items in our store.
We accept major credit cards: Visa, MasterCard, Maestro, JCB, and American Express.
Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. It takes around 1 to 2 days for us to process your order for shipping.
Once it is shipped, the arrival time will be:
** These are estimated delivery time. Actual delivery time will vary depending on many situation.
Unfortunately, we do not have physical shops yet, we are an online shop only.
We have a warranty of one year on production malfunctions. This covers production and design flaws. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.
If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.
Base on information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, countries in the European Union, Norway, Japan, Korea, and Singapore. Anywhere else, we have to check with our shipping agent. We try our best to help you minimize custom fees and taxes but sometimes there are unlucky packages.
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.
Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.
If the package is not received within 30 Business days, please contact us.
We are more than happy to work with anyone who would like to sell our backpack! You can contact us with this form.
Gabi –
Love this backpack arrived on time. I’ve used it on many holidays and it is perfect for me I love the design and fit. Now I take it with me wherever I travel because it is so nice and useful. This was also my first time ordering over seas and I didn’t know if I could trust the website if it was real but it is and my bag did arrive perfectly. Thanks modernist look.
Yolanda –
Love love the bag !! Its amazing!
My only concern is i think something is missing in the charging part. Please tell me how to charge phone its just a cord with no battery
Shari Showalter (verified owner) –
Absolutely the very best backpack purchase I’ve made! I LOVE LOVE this bag! I have the burgundy and it’s gorgeous! I’m going to order a different color now. Perfect size and very well made. It is definitely a high end, classy look for a low price tag!
Lisa (verified owner) –
I am very happy with this backpack! I admit I was a little hesitant to order because of a few reviews I had seen, but I am glad I took the plunge and ordered one! It arrived in just a week and is exactly as advertised. Great size, fits loads and looks and feels very well made, and is of course very stylish. The only problem I have is the straps are a little long on me even when shortened to the max, but I am quite short so this is expected for me. I can’t wait to test this out on my next trip and put it to good use!
michal erez (verified owner) –
The best bag I ever had. Compact, well-divided and also holds a heavy load
Val (verified owner) –
Love it – well made stylish backpack roomy with lots of pockets, handy charger.
Lauraine Dobson (verified owner) –
Just used my backpack on a recent holiday and found it met all my expectations. Super functional and stylish
Georgia Nik. (verified owner) –
First time reviewing anything, I have been using the backpack for months now so I will try to be thorough.
I got a black LUXE smart backpack back in September 2018 and I have been using it on a daily basis. I have not used any of my other backpacks since I got it. I think what distinguishes this bag from any one smart backpack you can buy online it that it is stylish enough that I have been using it throughout the day, being bored to switch handbags and all, you can pair it with pretty much anything. It is indeed an all-occasion bag and very classy. I have not found any other large and secure backpack online to be as stylish as this one.
I commute to work every day and I have found it to be very convenient for carrying around everything I need. The secret back pocket for your wallet (fits a big wallet and your mobile as well) is very convenient.
The various pockets are also very convenient, but if you have a lot of keys on your keychain, the built in keychain is not suitable to carry them as the weight will pull the fabric down. Despite that, the keychain is very convenient if you want to avoid looking for your keys inside the bag. It has saved me hours!
The bottom is level enough to keep my food container straight up to avoid spilling, which is very important for me. The laptop pocket can even fit a big laptop, but then my big food container needs to be on its side. Size-wise I think it is perfect (even for a weekend away).
The side pocket is not big enough for a water bottle, the bag has to be empty for it to fit a water bottle, but the size of the side pocket is just right for a compact umbrella or sunglasses.
The front pocket is very safe even though it has no zipper. Overall I am very satisfied with the security of the bag.
We have had a very rainy winter this year and the bag has been exposed to rain more that I would like. The bag can withstand the rain, I can attest to that and it dries off quickly.
I have noticed that no matter how much weight it is loaded with, when I put it on my back it feels very light. The handle is also good quality as I hold it from the handle when I get on the train. I carry a loooot of weight and so far none of the seams have caved in.
I am now considering buying a blue one as well.
In my opinion, this is a purchase you will not regret.
Vanessa (verified owner) –
Despite my initial doubts, this backpack exceeded my expectations in terms of quality and comfort! I’m am so, so in love with everything about this backpack! It feels nice, and the material is thick to hold quite a bit of weight! I love the different compartments for computers, books and more! I’ve been looking for a backpack for months and this one by far looks the cutest unlike all the other boring, cheap looking ones out there.
THANK YOU!! I will definitely be recommending your backpacks to my family and friends!
MARCEL SELA –
I BOUGH THE MAX II AND IT WAS SUPPLIED IN TIME AND ISVERY GOOD
MarieAnn Raguindin (verified owner) –
Got mine today in black, fast 7 days delivery.Perfect size and the quality is very good. I am 5’0” and it fits just right .i have the strap to it’s shortest. I am happy I bought it for my Iceland trip.Thank you.
Jenny (verified owner) –
Fast Delivery to NZ.
Miruska S. (verified owner) –
After reading the reviews and going over the pictures and features, I decided to order the modernist back pack for a daily use or travel. The backpack is perfect, high quality material, the stitching is impeccable, it has plenty of practical pockets and fairly spacious. I ordered it in a burgundy and it’s a lovely color. Would deft order more from this site. Shipping was super speedy, order submitted on Sunday and received it on Friday. (from Hong Kong to Dublin!) Very happy with my purchase.
Pamela Carroll –
This backpack makes you feel completely organized.
Esta –
I was looking for a light weight, waterproof and classic black backpack and I think I’ve found it ?. Thanks ModernistLook also for making a backpack that can sit on your cabin suitcase. Im loving the pockets, its nice and big enough to fit my gadgets and other small necessities. I also love how the bag is made with a traveller in mind ; it has a keyring so you can attach your suitcase/house keys, comes with a usb slot to easily connect your portable charger to your phone, has a strap to hang the bag to your suitcase and has a hidden pocket in the back to keep your valuables. The bag overall is made of good quality.
Only two drawbacks are that the straps of the bag are not adjustable for a short person like me, so they hang lower than usual. And wish the area for bottles/umbrella had a stretchable slot.
Overall, love it and cant wait to travel with it!!
Myleena Burns –
hi I got the bag and I love it 🙂
Bella Estrimera –
19 March 2019
I bought mine, just received this date. I absolutely recommend. It has a fine quality not to worry about carrying everyday because it has the beauty that leaves everywhere you go I would say…the colour I am loving it…Thank you… Highly recommend. Don’t miss it.
Melissa (verified owner) –
I just got back from a trip and love this backpack. I was amazed at how much I could pack into it. The best part is, I attached it to my roller bag and didn’t have the extra weight on my back. I received several compliments on it as well. I got the blue one to match my roller bag. A wonderful replacement for my 20+ year old backpack.
Daisy lopez (verified owner) –
The bag is beautiful the quality is good I love all the pockets it have and they hiden pocket it also has in the back BUT my question is where do I get a power bank
I wish I had knew so I couldorder it
Ashley (verified owner) –
Love this bag, love the feel of it, I love all the pockets and it’d perfect to fit all my stuff. Love the secret pocket as well. But sadly the USB connector doesn’t work when I plug my Samsung phone in it… I don’t know do i have to charge it first before it can charge my phone ? Idn. But if it doesn’t work it’d not the end of the world the backpack is still great. Love it.
Heather Foy –
I love this bag! I commute by train and it is spacious but not bulky. Perfect also for frequent flyers.
I was TOTALLY impressed with their service when my first bag ripped within the warranty timeframe. They sent a replacement no questions asked! I’m a super fan!
Scottlaine Alfian –
Just received it. It arrived yesterday and the quality is so good! Everything looks beautiful ! I bought the beautiful red backpack and I’m just so happy right now
Helga C (verified owner) –
I must say I was sceptical buying this product online. I was afraid that the product would’nt meet my expectation, but I am happy to day that this backpack from Modernist Look is everything I thought it would be and more!! I bought the colour black, which I am very happy with. And the fabric is a very strong and sturdy nylon with well made zippers and so many compartments inside and out!! I love this backpack and am so happy with my purchase!
Heather –
Beautiful bag, super comfortable and the pockets inside and out are really convenient. Fits under the seat (even on smaller airplanes). Would highly recommend.
Cathy (verified owner) –
Everything and more! Well made, beautiful quilting and zippers are high quality. Very impressed!
Magda jover –
Hola hace unos días no podía valorar por problemas que he tenido con el transporte de la mochila pues hoy puedo decir que la acabo de recibirla y decir que estoy super contenta es super xula tiene unos acabados perfectos tal cual se muestra en lo anunciado también agradecer a la marca que me a dado solución al problema del transporte que en las islas Baleares es más difícil que en muchas partes así que muchas gracias
Deb (verified owner) –
I’m extremely happy with my new bag. As well as looking classy it is so practical. It’s certainly worth the money. ??
Debra Best (verified owner) –
This Backpack is fantastic! It has lots of room for everything and looks great! It is not too heavy and beautifully made, I love it!
Hana –
This backpack it very good for when you go away for like walk or out camping or something. I love this backpack because I can hide my stuff and put all of the kids clothes and toys in it. It’s also very good for outings.
Tayeba –
It’s very good I like it
Claudenice McLernan (verified owner) –
A perfect size, I love it. Well made.
Vinck –
Reçu mon sac après 7 jours? exactement comme sur la photo…. très satisfaite de mon achat. Je l’adore?
Rosanne (verified owner) –
This bag is everything it promised to be! Stylish, functional, high quality and fun! I enjoy it daily and have used it for traveling as well. It’s indeed not as big as you would expect it to be, but you can fit a lot of stuff in the bag so don’t worry!
I never spent this much money on a bag, but I am definitely not disappointed!
The bag by itself is very light and easy to carry around.
It got a shipped to the Netherlands, and it actually arrived within 5 days!
sofialonogan (verified owner) –
Just received my bag today 11 December 2018..love it…
Tineke –
I’m very happy with my new backpack! To place all my different belongings and still look good with it.
Kim Lam (verified owner) –
I’am very happy with this black bag
Thanks
E. Sullivan (verified owner) –
I have to be honest and say that when I buy a product online, sometimes I can be skeptical that the product won’t meet my expectation but I am happy to day that this backpack from Modernist Look is everything I thought it would be and more!! The color is such a deep rich red and the fabric is a very strong and sturdy nylon with well made zippers and so many compartments inside and out!! I love this backpack and am so happy with my purchase!
Alex –
Was skeptical because I saw this backpack as an ad on Insta or Facebook or somewhere, but I. Am. In. Loooooove! Looks just like the pics. Super cute and functional. Took like 3 weeks to get here, though.
M.Pogany (verified owner) –
Got finally our backpacks look very nice hope it will be as good as it looks
Unfortunately it got to me & my girl friend to late to take with me on my trip!!
Lolita A. Aquino –
I like it.red color
Aleta Walker (verified owner) –
Even with all the stuff I put in my backpack it isn’t too heavy to carry. I get lots of compliments on my bag too! Can’t wait to use traveling.
Zein Alayan (verified owner) –
Amazing, unique looking for girls who love fashion. Alot of space to fit many belongings. Very useful bag for any occasion.
Lely surin –
Looks comfortable
Farhiya –
Seems good
Shirley Watson –
Love it
J.Higgs (verified owner) –
I’m pleased with my backpack, it’s so nice not to have to route around for things as there a compartment for everything.
The only drawback for me is that the holding straps can be lengthened but not shortened. I wanted to make the straps shorter, as the bag sits too low on my back, but I can’t do this. I am tall, and so short people might find this even more of an issue. I shall have to alter the straps myself. Never the less, a very stylish and compact backpack.
Natasha (verified owner) –
So I purchased this bag for a number of reasons, including the fact I do travel a lot or need to carry many things everyday (books, laptop, water bottle, everyday items) so was looking for a functional bag that also had some style to it and can be worn with smarter outfits.
On most points it doesn’t disappoint :
– The design is nice, it looks just like the pictures, and the fabric feels durable, stitching is also good, it looks and feels like it can take some mistreatment without falling apart at the seams ; even weight wise, I’m not scared the straps will fall off, they’re stitched several centimetres into the backpack therefore the straps don’t only hold on by the stitch work.
– Capacity wise it is a little smaller than I expected at first glance, but you can easily stuff it with many books, laptop, water bottle, umbrella, wallet and so on without it looking overstuffed or bulky, it takes it all in stride (but the weight doesn’t magically disappear, you still have to carry it, it’s a bag, not a magician hat 😀 ) ; it also has many little pockets, including a neat hidden pocket between the shoulder straps where you can put thin items like money, cards of all sorts and even your phone, the padding doesn’t make it uncomfortably dig into your back when wearing it.
– Comfort wise it’s sleek and doesn’t feel unpleasant to the touch, and the straps are sufficiently wide and padded enough to feel comfortable when wearing it even with a lot of weight in the backpack, it doesn’t “dig in” like a small strap would do ; moreover the adjustable straps are loops, so no hanging straps, no mess.
On the inside it’s also padded to protect your computer, but it’s not hard so it won’t protect it from everything, just enough padding to soften any sharp edges – but it wouldn’t protect it from a fall or anything as the bottom of the bag isn’t padded, only the back is, so best be gentle when putting your bag down, but this aspect really depends on what you’re looking for, as the fact it is unpadded at the bottom allows you to flatten the bag when you’re not using it or transporting it for example.
– The USB connector did work when I first tried it, no anomalies, and the cable on the inside comes out from a small pocket so if you don’t particularly use it all the time you can just stuff it in there to avoid damaging it or it getting in the way (but you do have to stuff a little, it’s a small pocket)
Overall a nicely designed bag that is fully functional, but I do have a few observations :
– First of all there was a design fault in the bag I received : the straps were uneven (there is a few centimetres discrepancy between the left and right strap) meaning that adjusting the straps to have them be at the same length was a little tricky since I couldn’t adjust it visually, I had to fiddle with it until it felt like they were the same length instead of just using a visual reference like the buckle distance from the strap’s stitches.
It is an easy fault to live with, not that big of a deal, but can be a slight pain if it doesn’t hold properly (I haven’t noticed any slipping but it may do so if it’s too heavy).
– The bag could have done with a little more padding for my paranoid heart, but that can be counteracted with a a large folder to protect the computer that extra mile.
– A key ring inside the bag would have been appreciated as since it’s a backpack, it is a pain to have to dig into the back looking for my keys in the bottomless pit that is a girl’s bag ; you could put it into the hidden pocket, but it doesn’t work for me as I have lots of keys and key chains that take up a lot of space.
I would overall recommend the bag if you’re looking for something fashionable but that can also do the job, as long as the slight lack of padding is a deal breaker, or don’t want to risk uneven straps.
cherry cayanan –
it is very good for traveling
Sarah king –
Nice designed
Stanka (verified owner) –
Perfect backpack for me and as a gift for my best girlfriend. I have 3 Adidas Stella McCartney backpacks and wanted one that is not so sporty. I found it and I love it. The only thing is that charger cable does not fit my Samsung cell.
Claire –
OK Backpack
Penny –
This is a great bag and very fancy looking. Perfect size, not too small, not too large. Looks super classy with the gold zippers. Well made and sturdy, fashionable too.
Meghan Baker –
I’ve received so many compliments on this bag! It’s versatile and fits quite a bit of stuff. It’s durable, and quite a steal!
Lina –
This backpack is super cute and professional. I use this backpack to carry had my slim, lightweight MacBook Air, one 5-subject notebook, and one standard textbook.
Rachel S. –
Love this bag. Plenty of space for other items for a female backpack.
Susan Hull –
I’ve been on the hunt for the perfect backpack to replace my purses once and for all. My requirements were that it be black and spacious enough to hold my 11 inch Chromebook while still looking small and sleek, no excess logos/hardware, enough pockets to stay organized. Not an easy feat. However, after months of searching, I stumbled upon this magnificent thing.
This looks great with casual outfits, but it would also fit right in at the office. The material is soft, and supple. The zippers are smooth and don’t snag at all. The main compartment is just the right size for my Chromebook (would also fit an 11 inch tablet) with enough room for the Chromebook charger, my Kindle, wallet, coin purse, a small zip-up pencil case, a folded reusable grocery bag, a 5×8 notebook, my 3DS, a portable power bank, and a lightweight sweater or cardigan. The front pocket holds my iPhone 6s, chapstick, a billion hairclips and bobby pins, pens and pencils, and my keys with room to spare. The coolest part of this bag is the hidden zip pocket between the shoulder straps! I don’t have anything in there right now, but I can see myself putting money and credit cards/ID in there when I travel or go to a theme park. Easy access for you, but impossible for someone else to unzip and pickpocket without you noticing. Just a neat feature that I didn’t see in any other backpack I looked at. The shoulder straps are comfortable and adjustable and they don’t pinch or dig in like a lot of other “fashion” backpacks tend to do.
I could rave about this backpack forever, but I’ll wrap it up with this: if you’re looking for a backpack that manages to be extremely stylish while remaining fully-functional, give this one a try. I doubt you’ll be disappointed.