Frequently Asked Questions
1. Requiring Sample
A standard fee will be applied for sample request. Please contact us and we will be happy to assist you.
2. Shipping and Delivery
Shipping rates and fees may vary depending on the order quantity.
3. Accepted Payment Methods
We accept major credit cards/ international bank wire.
4. Customized Logo Required Time
We have two logo printing options: SCREEN PRINTED & EMBROIDERED
We offer FREE screen printed logo, with the following requirements:
- Single colour only *(if your logo contains more than two colours, please contact us, we will depend on our inventory)
- Production time: 1-2 weeks
We also have embroidered logo (*extra 1USD per logo), with the following requirements:
- Require ordering at least 300 backpacks (*special case will depend on our inventory)
- Production time: around 30 – 40 days (*might be shortened that depends on our inventory)
5. Return Inquiries
Returns are not accepted on customized orders, unless in the case of defective items.