Frequently

Asked Questions

Order

We accept major credit cards:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • JCB

If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.

Please tell our customer support team via Contact Us immediately. If your order has not been shipped, we may be able to change the address for you.

Please go to Contact Us and fill out the inquiry form. Our customer support team will help you out as soon as possible.

Shipping / Delivery

We ship to almost every country in the world and we offer FREE shipping on orders over $49.00 USD in our store.

Please refer to the rates and delivery time for each destination below. Shipping is free for orders over $49.00 USD.
The estimated delivery timeframe is exclusive of the packing of your order after purchase confirmation.
Upon confirmation of your order, you will receive a tracking number which you can use to track the shipping progress.


CountriesShipping FeeOrder over $49.00 USDDelivery time (business days)
Australia$6.99 USDFREE10 to 14
Canada$6.99 USDFREE14 to 16
Germany$6.99 USDFREE9 to 11
Hong Kong$6.99 USDFREE3 to 5
Japan$6.99 USDFREE5 to 8
Korea$6.99 USDFREE9 to 11
New Zealand$6.99 USDFREE9 to 12
Singapore$6.99 USDFREE6 to 8
Taiwan$6.99 USDFREE4 to 6
The Netherlands$6.99 USDFREE10 to 14
United Kingdom$6.99 USDFREE7 to 12
United States$6.99 USDFREE8 to 15
Other Western European Countries$6.99 USDFREE8 to 15
Other Countries$6.99 USDFREEOver 15 days

Taxes & Duties

Please note that if taxes and/or duties are incurred for your parcel, it will be your responsibility to cover these fees for shipping to proceed. Parcels that arrive at their international destinations are subject to customs clearance procedures which may cause a delay in the original estimated delivery timeframe.

Please note that if taxes and/or duties are incurred for your parcel, it will be your responsibility to cover these fees for shipping to proceed. Parcels that arrive at their international destinations are subject to customs clearance procedures which may cause a delay in the original estimated delivery timeframe.

Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hours for the link to show any information. The tracking links may not update immediately but the package is still on its way once it has left the warehouse.

Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

If the package is not received within 30 Business days, please contact us.

Product

Unfortunately, we do not have physical shops yet, we are an online shop only.

We have a warranty of one year on production malfunctions. This covers production and design flaws. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.

Our products are not waterproof, but most of them are water-resistant, which means they are durable enough to withstand drizzles and small splashes.

Whole Sale / Distribution

Unfortunately, we do not have physical shops yet, we are an online shop only.